Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step...
Not A Filmy Story: Father Quit Racing Due To Lack Of Funds, Son Fulfils Father’s Dream At The Age Of 6
It has just been a few years that we Indians started talking about ‘sports other than cricket’. Though this tr...
Optimizing text-based support: Identify customer needs and expectations | #customersupport #supporticket
Providing a holistic, omnichannel experience has been a priority for many businesses, and for good reason. Cus...
How Artificial Intelligence Is Affecting the B2B Customer Support Sector | #customersupport #supporticket
We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind.
His Rs. 10000 Startup Adds Taste To Your Food, Gives Food To Villagers In The Himalayas
We get to hear about stories of people chasing their passion to set-up unique start-ups and accomplish success...
How to Build a Dynamic Customer-Focused Culture in Your Company in 9 Steps | #customersupport #supporticket
“There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that companies throw aro...
Once Called ‘Chinky’, How Sonia Became A Symbol Of Societal Transformation
Engineering or Medical? Millennials grew up in the aftermath of this superfluous crisis situation. Perhaps gen...
How to join a video meeting: the easy way (and not-so-easy way) | #customersupport #supporticket
We’re living in a world where “Let’s just jump on a video call,” is one of the most commonly used phrases on a...
Story: When Everyone Was Busy Earning To Eat, He Took A Weird Decision To Eat And Earn.
There are only a few people who consider persuing their dreams instead of just fulfilling the responsibilities...
The Strategic Role of B2B Customer Support | #customersupport #supporticket
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.