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Elearning Management System

How to hold on to agents in a hybrid contact center
News & Events

How to hold on to agents in a hybrid contact center | #customersupport #supporticket

Highlights: Hybrid work models are more prevalent in contact centers, which...

What’s Your Impact? | RingCentral
News & Events

What’s Your Impact? | RingCentral | #customersupport #supporticket

Highlights: RingCentral employees make an impact volunteering with local nonprofits of every kind. In 2021 RingCentral,...

Top factors that drive agent attrition and what to do about them
News & Events

Top factors that drive agent attrition and what to do about them | #customersupport #supporticket

Highlights: Workers are quitting their jobs in droves, prompting the recent years to be dubbed “The Great Resignation.”...

How contact centers use AI strategically
News & Events

How contact centers use AI strategically | #customersupport #supporticket

Highlights: AI-powered technology in contact centers has accelerated over t...

How to conduct a brainstorming session with agents working remotely
News & Events

How to conduct a brainstorming session with agents working remotely | #customersupport #supporticket

Highlights: Brainstorming with remote agents presents a unique challenge fo...

Mitel
News & Events

Customer migrations from Mitel to RingCentral MVP | #customersupport #supporticket

Mitel customers have the exciting opportunity to migrate to RingCentral MVP with the easiest upgrade path and expert gui...

Self-Service Checklist – What You Need
News & Events

Self-Service Checklist – What You Need | #customersupport #supporticket

Imagine you just bought a brand new guitar and you’re ready to shred. Your amp is on and set high, your cords are all plugged in, you’re ready to jam. You strum an E major chord only to find that it plays an F minor – not good. You just want to noodle over Baba O’Reilly but now you have to call support, explain a whole spiel, and potentially deal with long wait times and some irritating back-and-forth until you can finally realize your inner Sister Rosetta Tharpe. If the guitar metaphor isn’t working for you, this is exactly what it can be like for customers when you don’t offer self-service options. 

RingCentral Whiteboard
News & Events

NEW: AI-driven video meeting features for better hybrid work | #customersupport #supporticket

With today’s global workforce embracing hybrid work, the need for richer and...

Why your business isn’t customer centric
News & Events

Why your business isn’t customer centric | #customersupport #supporticket

Raise your hand if you’ve heard that your business needs to be customer centric. Now raise your hand if your business is customer centric. If you didn’t raise your hand at all – and not only because you are in a public space and are wary of strangers seeing you perform erratic movements – then you better quickly learn why your B2B business needs to be customer centric. Never even heard of customer centricity? Get up to date now on the most important business trend of our era and why it’s so imperative. 

8 tips to empower call center teams during tough times
News & Events

RingCentral Ranked 1st in 4 of 4 Use Cases in 2021 Gartner® Critical Capabilities for UCaaS, Worldwide Report | #customersupport #supporticket

Much of the industry pays a good deal of attention to the four-squared, very recognizable graphic Gartner calls the “Mag...