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Blog cover for empathy statements
News & Events

20 Effective Empathy Statements for Chat Support | #customersupport #supporticket

We can all agree that offering customer service on chat can significantly shorten wait times and allow easy personalizat...

8 tips to empower call center teams during tough times
News & Events

8 tips to empower call center teams during tough times | #customersupport #supporticket

As we all ring in a fresh new year, many executives and team leaders are thinking through strategies to ensure that empl...

Freshdesk Delighted Blog - Product Market Fit
News & Events

Product/Market Fit 101: The What, Why, And How | #customersupport #supporticket

What is product/market fit? Entrepreneur and investor Marc Andreesen defines product/market fit (PMF) as ”being in a goo...

Crisis management
HR

How Can HR Teams Be Better Prepared for Any Public Crisis Situations? | #hrmanagement #hrexecutive

In a world of hungry news cycles, publicity crises can be punishing—even fatal to the business that isn’t adequately pre...

With RingCentral, National Polytechnic College is improving instructor accessibility, staff communication, and the school’s marketing efforts
News & Events

With RingCentral, National Polytechnic College is improving instructor accessibility, staff communication, and the school’s marketing efforts | #customersupport #supporticket

Highlights: Instructor accessibility: With RingCentral apps on their laptops and phones, instructors can connect with s...

employee retention rate
HR

How To Increase Your Employee Retention Rate? | #hrmanagement #hrexecutive

It cannot be overstated just how important employees are to the continued prosperity of your business. After all, they a...

Ring Central Blog
News & Events

6 ways AI impacts the modern contact center | #customersupport #supporticket

Highlights: Today’s contact centers rely on AI in addition to live agents to offer better customer experiences. AI subs...

hr data in the workplace
HR

Best ways to manage HR data in the workplace | #hrmanagement #hrexecutive

HR is a data-driven profession, and so its practitioners need to stay on top of their information management duties if t...

Case Study: How Practically garnered 1.5 Mn+ app installs through integrated campaign
Case Study

Case Study: How Practically garnered 1.5 Mn+ app installs through integrated campaign | #casestudy

Through a digital campaign, Practically attempted to drive app installs while adopting a 360-degree approach for its lau...

3 Ways Your Support Software Prevents You From Being Customer-First
News & Events

3 Ways Your Support Software Prevents You From Being Customer-First | #customersupport #supporticket

To be successful in 2022, it’s vital that you bring customers to the forefront of your B2B business. However, did you know your customer support software is likely holding you back, or outright preventing you from achieving this? To truly be a customer-first business, you need to know what your customers’ goals and pain points are, support them in ways that make these goals more achievable (or alleviate their hindrances), and ultimately help them grow.