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8 tips to empower call center teams during tough times
News & Events

RingSense by RingCentral: An alternative to Gong and Teams Co-Pilot | #customersupport #supporticket

In 2023, sales leaders are dealing with an uncertain market that is delaying or outright eliminating deals from their pi...

RingCentral celebrates our 10-year IPO anniversary!
News & Events

RingCentral celebrates our 10-year IPO anniversary! | #customersupport #supporticket

Highlights: To mark our 10-year IPO anniversary we sat down with three of our long-time employees: Senior Project Manag...

RingCentral Received 2023 Employee Experience Award (EXAwards® ) for Best Leadership Experience
News & Events

RingCentral Received 2023 Employee Experience Award (EXAwards® ) for Best Leadership Experience | #customersupport #supporticket

On September 8, 2023, the Employee Experience Institute (EXInstitute®) and HRTech jointly hosted the 2023 Employee Exper...

Now available: The 2022 RingCentral Impact Report
News & Events

Now available: The 2022 RingCentral Impact Report | #customersupport #supporticket

2022 was a pivotal year for our ESG (environment, social impact, and governance) program. We’re incredibly proud of what...

call center employees delivering better customer service and customer experiences
News & Events

Top CX innovations at RingCentral: Summer 2023 | #customersupport #supporticket

Customer experience is critical to business success today. Companies that are doing it well in 2023 know one thing for s...

With RingCentral, Charter Industries’ customer experience is up, and telecom costs are down
News & Events

With RingCentral, Charter Industries’ customer experience is up, and telecom costs are down | #customersupport #supporticket

Highlights: Actionable insights: The detailed reporting and analytics in RingCentral Contact Center have helped the tea...

RingCentral DaaS
News & Events

Introducing RingCentral-certified hardware phones as a subscription service | #customersupport #supporticket

We are excited to announce that we have expanded our Device-As-A-Service (DaaS) portfolio to give our customers the abil...

Frustrated with an underperforming phone system, performance, the Houston Texans sign RingCentral
News & Events

Frustrated with an underperforming phone system, performance, the Houston Texans sign RingCentral | #customersupport #supporticket

Highlights: Creating efficiencies: Consolidating voice, text, digital fax, and Contact Center onto a unified platform h...

Cosentino uses RingCentral to lower telephony costs and unite its 6,000 employees in 80 countries
News & Events

Cosentino uses RingCentral to lower telephony costs and unite its 6,000 employees in 80 countries | #customersupport #supporticket

Highlights: Improving workflows: The RingCentral integration for Microsoft Teams lets employees make and receive busine...

Announcing RingCX: An intelligent, easy contact center solution
News & Events

Announcing RingCX: An intelligent, easy contact center solution | #customersupport #supporticket

No matter the size of the organization, providing a great customer experience (CX) should be a priority. Research shows:...