“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. At that time, companies were scrambling to get their employees adapted to the remote work environments. It was new, exciting in both good and challenging ways. Add family members and kids in school, all working or studying from home, into the mix, and there have been quite a few adjustments! And at that time, we were all hoping it would be more of a short-term situation.
How AI Can Enable Support Teams in the New Normal | #customersupport #supporticket
Covid19 has changed the world we live in. We shop and work differently. Companies have changed their ways of o...
3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic | #customersupport #supporticket
Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After severa...
How your support team can handle escalations & incidents better with the Freshdesk + PagerDuty integration | #customersupport #supporticket
Despite the global pressure of finding ways to solve customer challenges in the new normal, business leaders h...
Support Employees And Appreciate Them During The New Normal | #hrmanagement #hrexecutive
The shockwave of the COVID-19 pandemic is being felt worldwide. Many employees feel the financial pinch of l...
Making Strategic Business Decisions with Customer Support Data | #customersupport #supporticket
We began this blog series with Part 1 on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result.
The Importance of Human Translation in Multilingual Customer Support | #customersupport #supporticket
As a business grows, so does the focus on building and maintaining strong customer relationships. Businesses t...
Getting Actionable Insights from Customer Support Conversations | #customersupport #supporticket
We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they feel, tell t...
Optimizing text-based support: Deliver the most relevant content at the right moment | #customersupport #supporticket
As your company grows, the demand on your support team increases as well. Promptly replying to all inbound cal...
The Complete Guide to 24/7 Support | #customersupport #supporticket
Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step...