Customer Service Software

Customer Service Software

serVI

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overview

It is a full featured, yet easy to use Customer Service Software.

 

Servi is the best helpdesk ticket system for service industries. It offers a complete, yet easy to use help-desk ticket support system for complaints, which is also referred to as Complaint management system. Servi helps service industries, such as repairing and servicing team, to effectively lock complaints and assign it to the concerned person with few clicks. With Servi’s powerful workflow engine, you can easily configure rules for your organization

It is great for users and businesses who wish to keep track of and manage support requests online.

You can create multiple users, search tickets, convert POP3 emails into tickets, create custom priorities and much much more..

Recommended for Complaint Booking, Repairing Service Industry, or for any customer service departments.

 

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Solutions

Features It Has

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ADMIN DASHBOARD

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AGENT DASHBOARD

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MULTIPLE AGENTS

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Knowledge Base

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CREATE TICKET WITHOUT LOGIN

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CREATE TICKET FROM BACKEND

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ASSIGN AGENTS

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Email to Ticket

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User feedback

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CUSTOMER SELF-PORTAL

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SMART SEARCH

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Highly Secured

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Custom Fields

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SOCIAL LOGIN

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Customizable Roles and Privileges

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Customizable Email Templates

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Canned Message

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Announcements or Notifications

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ATTACH FILE WITH TICKET

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Add Note On Ticket

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Ticket Auto Closing

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Ticket Auto Assign Rule

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Ticket Auto Closing

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Email/ON-SCREEN Notification

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purshoLOGY always accommodate their client's diverse needs and feel like they are a part of their client's company rather than an external supplier.