You’re already operating multiple locations, or they’re in your business plan for the future—you know how valu...
Improving customer experience with the right IVR strategy | #customersupport #supporticket
Highlights: An IVR system guides callers through an automated menu to get them to a specific destination A po...
Which type of auto dialer does your contact center need? | #customersupport #supporticket
Highlights: Auto dialers are software tools that automatically dial phone numbers from a list and connect peo...
Re-Imagining The Future Of Work | #hrmanagement #hrexecutive
We live in a time of drastic changes in the economy. With the rise of work automation and AI, routine repetiti...
Driving innovation as a tech company: What’s the secret? | #customersupport #supporticket
In a bid to propel global innovation, high-tech companies face ever-growing pressure to attract (and retain) t...
Rajasthan Man Ditches Rs 8k Job For 50 Crore Turnover Business That Helps Thousands Of Farmers
The plight of farmers in India is not unknown to the citizens, however, Rajasthan’s Yogesh Joshi is using his ...
Case Study: How Duroflex World Sleep Day campaign used nostalgia to own conversations around ‘sleep’ | #casestudy
As part of the Duroflex World Sleep Day campaign, the brand collaborated with Indian singers, mom bloggers, ot...
Consumerization in healthcare: What it means for providers | #customersupport #supporticket
Highlights: Healthcare consumerization is creating unwelcome competition for providers To retain patients and...
Boycotted By Family For Pursuing His Dreams, Haryana Man’s Journey Is Proof That The Fruit Of Patience Is Sweet
Haryana’s Narender Singh had a secure and well-paying job, but over 30 years ago the 57-year-old left his life...
RingCentral Rooms: Now available on all Windows PCs | #customersupport #supporticket
Highlights: RingCentral Rooms transforms physical meeting rooms into video conferencing hubs, allowing collea...