Highlights: Today’s customers reach out to contact centers through a variety of channels Omnichannel routing ...
How to Calculate Your Restaurant Turnover Rate | #restaurantmarketing
Staff turnover is growing a problem that plagues the restaurant industry. In 2020, due to restaurant closures ...
6 Tips for better first call resolution metrics | #customersupport #supporticket
Highlights: First call resolution measures your ability to resolve customer issues on their first in...
Digital Transformation Is Rapidly Shifting Cybersecurity Priorities | #hrmanagement #hrexecutive
Digital transformation has become a new normal due to the COVID-19 crisis in the 21st century. As far as the c...
Côte Brasserie revolutionises customer service with RingCentral | #customersupport #supporticket
Founded in 2007, Côte Brasserie has become a staple of the British high street. In little over a decade, the c...
Enabling a hybrid and connected workforce with RingCentral Video | #customersupport #supporticket
For the past 18 months, video has played such an integral part in all our lives. With a workforce that shifted...
RingCentral customers validate the business value of unified messaging, video, and phone | #customersupport #supporticket
The shift to hybrid and remote workplace models is forcing businesses to rethink what work looks like—includin...
Launch-capable: RingTern and Rising Stars programs lift new careers | #customersupport #supporticket
Highlights: The RingTern program is RingCentral’s award-winning college internship program Rising Stars is Ri...
The 26 best RPA tools to optimize your business | #customersupport #supporticket
RPA (Robotic Process Automation) has become hugely popular due to its ease of implementation and the fact it c...
Uttar Pradesh Banana, Layer Farmer Gulam Mohammed’s Inspiring Journey From Broke To Rs 4 Crores
Gulam Mohammed, a farmer from Uttar Pradesh’s Bahraich district has one of those rare rags to riches stories t...