A few months ago it was time for the periodic service of my car. Now I have to say that my car could use a rid...
The secrets to managing a hybrid workplace | #customersupport #supporticket
Highlights: Managing a hybrid work team will be a lot different than a remote or onsite team. 57% of successf...
Customer Effort Score | #customersupport #supporticket
Improving your company’s customer experience score by just 10% can boost revenue by more than $1 billion.1 In ...
High-tech collaboration requires higher levels of IP protection | #customersupport #supporticket
Highlights: Last year when everyone’s work-from-anywhere orders sent us home, many high-tech organizations ve...
5 Customer Service Principles That Elevate Your Business | #customersupport #supporticket
Customer service is a key part of any business and the modern customer has higher expectations than ever befor...
8 reasons to modernize your financial services contact center | #customersupport #supporticket
Highlights Top reasons financial services contact centers are moving to the cloud: A global healthcare crisis...
10 Strategies to Measure & Boost Customer Service Agent Productivity | #customersupport #supporticket
Your customer service reps are on the front lines of your business. Every day, they’re interacting dir...
Winners announced: RingCentral’s National Small Business Week Contest | #customersupport #supporticket
Jump to the winning small businesses’ videos: It was a banner year for RingCentral’s National Small Business...
The Future of Customer Service Technology: 5 Key Trends | #customersupport #supporticket
As the customer service industry evolves, customers are increasingly expecting flawless customer service from ...
How to create the best hybrid work environment | #customersupport #supporticket
Highlights: 55% of employees want to work remotely at least three days a week. Hybrid work businesses will ne...