The recent global crisis has altered customer behavior, pushing them towards digital-first channels of engagem...
Hybrid work: Should you go into the office today? | #customersupport #supporticket
Highlights: 55% of employees want to work from home at least 3 days a week. Many employees have the freedom t...
The Complete Guide to Delivering an Omnichannel Customer Experience | #customersupport #supporticket
Customers have more options than ever. This is great from a customer point of view, but for businesses it mean...
New participant pinning, meeting room features, and more now available | #customersupport #supporticket
Highlights: For most organizations, working remotely took time and practice. After all, the pandemic thrust...
5 Ways to Develop Trust with Your B2B Customers | #customersupport #supporticket
People do business with people they like. That’s about the oldest known business strategy! And it still holds true today, particularly in B2B environments, although it may look a little different today than it did back when (quarterly business reviews over a Zoom call versus a two-martini lunch, for example).
9 Customer Service Tools To Boost Your Team’s Collaboration Efforts | #customersupport #supporticket
The undeniable fact of the business world is that you cannot have a great product without an excellent custome...
AAPI Heritage Month: What we learned about inclusivity and culture as a company | #customersupport #supporticket
At a glance: As we wrap up AAPI Heritage Month, I wanted to share my experiences both as a business leader in...
25 Customer Questions That Add Value To Your Feedback Survey | #customersupport #supporticket
Asking your customers the right questions post-purchase helps you gather invaluable input and reveal opportuni...
Jammu Girl Quit High-Paying Job For Ayurveda Startup, Aims 1 Cr Business
Getting a clean bill of health can be expensive – it’s better if we need not do that firstly. Jammu girl Ridhi...
How the East Texas Council of Governments continued providing vital social services during the pandemic and saved 40% in communication costs | #customersupport #supporticket
This voluntary association of counties, cities, and school districts helps local governments provide social se...