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Soft Skills Customer Service Staff Need to Make Customers Happy
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Soft Skills Customer Service Staff Need to Make Customers Happy | #customersupport #supporticket

Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius, 95% of customers indicated that customer service is a decisive factor in their brand loyalty. In addition, 58% of customers said that bad customer experience can lead to them abandoning a brand they otherwise enjoyed purchasing from.