For two decades our company has operated with trust as a core value. In the spirit of transparency, we wanted ...
4 Types of Chatbots and their Role in Customer Experience | #customersupport #supporticket
If businesses were previously skeptical about the potential of chatbots in customer service, there is ...
Amazing Story Of How A Cook At IIT Students’ Home Became A Coder
When this 13-year-old boy ran away from his home in Manpur, a small village in the beautiful Uttarakhand, he k...
How to optimize your sales model | #customersupport #supporticket
Sales can be a tough job at the best of times—but as any rep will tell you, it’s even harder in a crisis. In 2...
Science Lover Couldn’t Afford College But Now His Innovations Have Global Demand
All great achievers in life have made it because of their determination, commitment, and hard work. Everyone h...
Brand new features for the holiday season | #customersupport #supporticket
With the holiday season upon us, your customers and agents are probably taking some well-deserved time off. It...
From Small Rajasthan Village To IIT Delhi, Now Helping Farmers In A Unique Way
It is apparent that none of us can survive without our farmers. In spite of that, the farming community does n...
This holiday season, delight customers who call your contact center | #customersupport #supporticket
Expecting higher call volume but want to maintain service levels? This holiday season, give your customers the...
How to manage it as workers become remote | #hrmanagement #hrexecutive
COVID-19 has had a huge impact on businesses – everywhere from their finances and marketing to their structure...
The Ultimate 5-step Customer Service Management Guide for your Organization | #customersupport #supporticket
What is customer service management? At a conference in 1997, Steve Jobs famously said this in response to a p...