In today’s increasingly competitive industry, a company’s success hinges on the quality of the service they pr...
Device as a Service (DaaS): A helpful guide for businesses | #customersupport #supporticket
You might have heard the phrase “Device as a Service”—or “DaaS”—floating around lately. That’s because DaaS is...
The Effects of Good Customer Service | #customersupport #supporticket
Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey.
3 ways customer service AI benefits customers and agents | #customersupport #supporticket
Highlights: Gartner predicts that by 2026, conversational customer service AI will reduce contact agent labor...
What is ITSM? IT service management, explained
The IT department is one of the most important (and often under-appreciated) parts of a modern business. Not o...
New in Q3: Customer service features for smarter experiences & deeper insights | #customersupport #supporticket
Highlights: According to Salesforce research, 89% of consumers are more likely to make another purchas...
How Global Service Providers drive innovation | #customersupport #supporticket
Many of history’s greatest achievements began with powerful ...
7 ways to use Beetexting SMS for better customer service | #customersupport #supporticket
Texting isn’t just an effective way to communicate with your friends. Today’s businesses are moving toward SMS...
How to Choose Which Answering Service is Best for Your Law Firm
According to recent research, businesses of all sizes are increasingly in need of legal representation. Due to...
What is Service Recovery? Definition + Examples + Next Steps | #customersupport #supporticket
Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite having made ...