Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey.
3 ways customer service AI benefits customers and agents | #customersupport #supporticket
Highlights: Gartner predicts that by 2026, conversational customer service AI will reduce contact agent labor...
What is ITSM? IT service management, explained
The IT department is one of the most important (and often under-appreciated) parts of a modern business. Not o...
New in Q3: Customer service features for smarter experiences & deeper insights | #customersupport #supporticket
Highlights: According to Salesforce research, 89% of consumers are more likely to make another purchase afte...
How Global Service Providers drive innovation | #customersupport #supporticket
Many of history’s greatest achievements began with powerful partne...
7 ways to use Beetexting SMS for better customer service | #customersupport #supporticket
Texting isn’t just an effective way to communicate with your friends. Today’s businesses are moving toward SMS...
How to Choose Which Answering Service is Best for Your Law Firm
According to recent research, businesses of all sizes are increasingly in need of legal representation. Due to...
What is Service Recovery? Definition + Examples + Next Steps | #customersupport #supporticket
Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite having made ...
3 customer service career paths you should know about | #customersupport #supporticket
Customer service has grown to become a critical function across industries including airlines, software compan...
Will Customer Service be Replaced by Robots? | #customersupport #supporticket
What colors our imaginations? When it comes to our concepts of artificial intelligence and robots, how much of it is affected by what we’ve seen on TV and in the movies, from The Matrix to Blade Runner? Beyond that, how prominent is the fear of automation taking jobs from humans? Evidently, it has been a very real thing, ever since the Luddites first destroyed textile mills in early 19th century England.