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Hiring Our Heroes: helping veterans transition to RingCentral
News & Events

Hiring Our Heroes: helping veterans transition to RingCentral | #customersupport #supporticket

Highlights: Hiring Our Heroes helps Veterans and active military service members successfully transition into a career ...

Sending an efax user interface
News & Events

eFax: An in-depth guide | RingCentral | #customersupport #supporticket

At a time when team messages and emails proliferate, faxing might seem like ...

For Field Sales it’s all about authenticity
News & Events

For Field Sales it’s all about authenticity | #customersupport #supporticket

Joe Jacob, RingCentral’s Senior Vice President (SVP), Field Sales,  threw us some curveballs when we sat down to talk. F...

Video conference with over 30 people on a laptop
News & Events

7 benefits of using AI in video conferencing | #customersupport #supporticket

Artificial intelligence (AI) is the next step in video conferencing. Imagine a video meeting solution that automates sch...

RingCentral: The best-in-class migration path for Mitel cloud customers
News & Events

RingCentral: The best-in-class migration path for Mitel cloud customers | #customersupport #supporticket

Zeus Kerravala, Founder and Principal Analyst, ZK Research, dives into how impactful the switch to RingCentral’s all-in-...

RingCentral celebrates our spirit | RingCentral
News & Events

RingCentral celebrates our spirit | RingCentral | #customersupport #supporticket

Highlights: October 24-28 our employees celebrated Spirit Week This year’s theme “Globally Stronger Together” was inspi...

Stronger Together: RingCentral embraces hybrid moments
News & Events

Stronger Together: RingCentral embraces hybrid moments | #customersupport #supporticket

Highlights: RingCentral’s Stronger Together initiative is more than just a slogan, it embodies the company’s approach t...

The Effects of Good Customer Service
News & Events

The Effects of Good Customer Service | #customersupport #supporticket

Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey. 

Microsoft Teams Direct Routing: A helpful guide
News & Events

Microsoft Teams Direct Routing: A helpful guide | #customersupport #supporticket

Do you need a way to make better phone calls via Microsoft Teams? You aren’t alone. Many businesses rely on Microsoft Te...

3 ways customer service AI benefits customers and agents
News & Events

3 ways customer service AI benefits customers and agents | #customersupport #supporticket

Highlights: Gartner predicts that by 2026, conversational customer service AI will reduce contact agent labor and suppo...